BFSI

Sindhudurg DCCB seals the deal with ESDS for technology overhaul.

summary

About Sindhudurg DCCB

Sindhudurg District Central Co-operative Bank Ltd. (DCCB) established on 1st July 1983 acts as the apex district central co-operative bank for entire district of Sindhudurg under Section 18 C of the MSC Act 1960. The bank plays a very important role in financial sector of Sindhudurg district and is also known as farmer’s bank where various schemes are implemented in the interest of farmers. Sindhudurg DCCB is the first co-op bank in the state which has issued crop loans at 6% interest rate and has announced the best loan schemes for agricultural purposes in comparison to other co-op banks.

Challenge

Sindhudurg DCCB wanted to improve their website experience for their customers. Another issue which the bank recognized was that the internal communication between the bank’s staff across multiple branches and the head office. The bank was also facing major network connectivity issue as they were not able to connect their head office with their branches and ATMs. Their IT and non-IT infrastructure in the head office and other branches was not being managed properly because they did not have an infrastructure management solution which would result in an increase employees’ productivity and speedy actions whenever and wherever needed.

Solution

ESDS developed the bank’s website as per their requirements and made the necessary updations on it about the bank’s latest schemes and offerings. The open source platform used by them foremail communications was perilous because of the flow of sensitive data that could have been lost if the servers were attacked or if they went down. ESDS’ email hosting solution provided them with 500 email IDs and also gave them an option to choose more email IDs based on their requirement. This coupled with a safe network meant that the bank could now easily communicate between their branches and head office. The bank tried eMagic for around 40 days and not only were they satisfied with the solution/service but were surprised to witness the benefits they were receiving by implementing the infrastructure management software to monitor their DC and networks.

Benefits

Web Portal & Hosting benefits

We developed the website for the bank and now the website performance is superior than before with increased traffic on the website. There are now continuous updations on the website about the bank’s latest activities which is helping the customers gain knowledge about the bank’s services through the website.

Email Hosting Solution

After switching to ESDS’ email hosting solution, the bank’s staff can have quick and safe internal communication knowing the services will function smoothly and there will be no interruptions during their communication.

eMagic Benefits

The bank is now able to monitor assets in their DC and head office through a single portal. eMagic has saved a lot of time and manpower of the bank by managing the inventory, storage and hardware components in the DC.

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