BFSI

Facility Management Services: Managing for Better Tomorrow Summary

summary

Introduction

The Gondia District Central Co-operative Bank Ltd. has their registered office at Gondia is an economic power house of Gondia district. Gondia Bank provides banking facilities in Gondia and other parts of Maharashtra.

Challenge

The client needed Facility Management Services for all the hardware in primary Data Center located in Gondia DCCB head office and Disaster Recovery site located at Hyderabad. While Gondia Bank had DC & DR sites in place, there was a lack of operational readiness. Management and maintenance plan was the key requirement for smooth continuation of the business.

Solution

ESDS was chosen for its ability to provide Gondia bank a complete management and maintenance plan, which included, people, policy, equipment, process, technology and support that ensured that the banking business is always protected from malfunctioning. Pursuant to thoroughly familiarizing themselves with client requirements, ESDS charted out an effective facility management strategy for the client. ESDS provided the following hardware support:

  • Data Center Hardware
  • Branch Hardware
  • Networking Equipment

ESDS also provided resources along with hardware support in respect to acquired inputs, two on-site engineers working in 2 shifts, 6 days per week excluding Sundays and holidays at main Data Center and DR site.

Hardware support also included:

  • Maintenance of network and Administration of servers at main Data Center and DR site of the bank.
  • Installation / reinstallation / configuration / resolving issues of applications, databases, operating systems, third party software, load balancing, etc.
  • Administration of networking equipment / software at main Data Center.
  • Network Management of all equipment installed at DC.
  • Security administration of applications and database against unauthorized access, virus checks etc.
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