Cookie Policy
ESDS SOFTWARE SOLUTION LIMITED
COOKIE POLICY
1. Preamble
This Cookie Policy (hereinafter referred to as the "Policy") is issued by ESDS Software Solution Limited, a company incorporated under the Companies Act, 2013, having its registered office at- Plot No. B- 24 & 25, NICE Area, MIDC, Satpur, Nashik – 422 007, Maharashtra India (hereinafter referred to as "ESDS" or "the Company"). This Policy governs the use of cookies and similar tracking technologies on ESDS's website at www.esds.co.in and all associated subdomains (collectively referred to as "the Website").
This Policy is issued in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (hereinafter referred to as "DPDPA 2023"). This Policy should be read in conjunction with ESDS's Privacy Policy, available at [Privacy Policy URL].
2. What Is a Cookie?
A cookie is a small text file that is placed on a user's device (computer, tablet, or mobile) by a website when the user visits it. Cookies are widely used by website operators to make websites function correctly, to improve efficiency, and to provide information to the owners of the website. Cookies may be set by ESDS (first-party cookies) or by third-party service providers whose services are integrated on the Website (third-party cookies).
Cookies may be:
- Session Cookies — temporary cookies that exist only during a browser session and are deleted when the browser is closed; or
- Persistent Cookies — cookies that remain on the user's device for a defined period or until the user manually deletes them.
3. How ESDS Uses Cookies
ESDS uses cookies on the Website for the following purposes:
- To enable essential website functionality and navigation;
- To remember user preferences and improve the browsing experience;
- To collect anonymised statistical data on how visitors interact with the Website;
- To deliver relevant and personalised advertisements to users; and
- To support third-party integrations including analytics, support, and marketing tools.
ESDS processes personal data collected through cookies on the following legal bases under DPDPA 2023:
- Consent — for Statistics, Marketing, and Functional cookies. Consent is sought via the cookie banner on first visit and may be withdrawn at any time.
- Legitimate Interest — for Necessary cookies that are strictly required for the Website to function.
4. Cookie Consent
4.1 Prior to any non-essential cookies being placed on a user's device, ESDS shall seek the user's explicit and informed consent through a cookie consent banner displayed on the first visit to the Website.
4.2 The user shall have the option to:
- Accept all cookies;
- Reject all non-essential cookies; or
- Customise cookie preferences by category (Statistics, Marketing, Functional).
4.3 Consent, once given, shall be stored via the Cookie Consent cookie for a period of 01 (one) year. The user may review or withdraw consent at any time by accessing the Cookie Preference Centre at [Cookie Preference URL] or by adjusting browser settings as described in Clause 8.
4.4 Withdrawal of consent shall not affect the lawfulness of any processing carried out prior to such withdrawal. Certain website functionality may be unavailable or impaired if non-essential cookies are rejected.
Important: Necessary cookies are placed without requiring consent as they are strictly required for the Website to operate. All other categories of cookies are set only upon user consent.
5. Categories of Cookies Used
5.1 Necessary Cookies
Necessary cookies enable core website functionality such as secure login, page navigation, and access to protected areas of the Website. The Website cannot function properly without these cookies. These cookies do not collect personal data for marketing or analytics purposes and are placed without requiring user consent on the basis of legitimate interest.
| Sr. No. | Cookie Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|---|
| 1 | cf_ob_info | esds.co.in | Detects website accessibility issues during maintenance or content updates and presents an appropriate notice to the visitor. | HTTP | 1 Day |
| 2 | cf_use_ob | esds.co.in | Supports detection of website accessibility issues and visitor notification during downtime or maintenance periods. | HTTP | 1 Day |
| 3 | connect.sid | esds.co.in | Required for secure user login sessions and detection of spam or misuse of the website. | HTTP | 1 Day |
| 4 | CookieConsent | esds.co.in | Stores the user's cookie consent preferences for the current domain to avoid repeated consent requests. | HTTP | 1 Year |
| 5 | PHPSESSID | esds.co.in | Preserves user session state across page requests during a single browsing session. | HTTP | Session |
| 6 | rc::a | google.com | Distinguishes between human users and automated bots (reCAPTCHA). Used to ensure accurate website usage reporting. | HTML | Up to 2 Years |
| 7 | rc::c | google.com | Distinguishes between human users and automated bots during the current browser session (reCAPTCHA). | HTML | Session |
| 8 | test_cookie | doubleclick.net | Verifies whether the user's browser supports cookies, necessary for website functionality. | HTTP | 1 Day |
5.2 Statistics Cookies
Statistics cookies help ESDS understand how visitors interact with the Website by collecting and reporting information in an anonymised manner. This information is used solely to improve Website performance and user experience. These cookies are set only with the user's prior consent.
Third-Party Note: Statistical cookies from gartner.com are set as a result of Gartner Inc. analytics and performance monitoring services integrated on the Website. These cookies are governed by Gartner's Privacy Policy, available at https://www.gartner.com/en/about/policies/privacy.
| Sr. No. | Cookie Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|---|
| 1 | _dc_gtm_UA-# | esds.co.in | Used by Google Tag Manager to manage and load the Google Analytics tracking script. | HTTP | 1 Day |
| 2 | _ga | esds.co.in | Assigns a unique identifier to each visitor to generate anonymised statistical data on website usage. | HTTP | 2 Years |
| 3 | _gat | esds.co.in | Used by Google Analytics to control the frequency of data requests sent to the analytics server. | HTTP | 1 Day |
| 4 | _gid | esds.co.in | Assigns a unique identifier to each visitor for the purpose of generating anonymised statistics on website behaviour within a single day. | HTTP | 1 Day |
| 5 | collect | google-analytics.com | Transmits device and behavioural data to Google Analytics for analytics and cross-channel tracking. | Pixel | Session |
| 6 | dtCookie | gartner.com | Session management cookie used by Gartner's performance monitoring service integrated on ESDS's website. | HTTP | Session |
| 7 | rxec | gartner.com | Assigns a unique session identifier used by Gartner's analytics service to collect visitor behaviour statistics. | HTML | Session |
| 8 | rxvisitid | gartner.com | Tracks the unique visit identifier for statistical analysis of visitor behaviour via Gartner's analytics service. | HTML | Session |
| 9 | rxVisitor | gartner.com | Identifies returning visitors across sessions for Gartner's real-user monitoring and performance analytics service. | HTML | Up to 1 Year |
| 10 | rxvt | gartner.com | Records timestamps of the visitor's last visit to different website subpages and tracks session start time for statistical purposes. | HTML | Session |
5.3 Marketing Cookies
Marketing cookies are used to track visitors across websites with the intention of displaying advertisements that are relevant and engaging to the individual user. These cookies are set by ESDS and by third-party advertising platforms including Google, Facebook (Meta), YouTube, and Quora. These cookies are set only with the user's prior consent.
The YouTube-related cookies in this category are set as a result of embedded YouTube video content on the Website. It will be governed by Google's Privacy Policy, available at https://policies.google.com/privacy.
| Sr. No. | Cookie Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|---|
| 1 | _/ad/#/pixel | q.quora.com | Collects data on user behaviour and interaction on the website to optimise relevance of advertisements served via the Quora platform. | Pixel | Session |
| 2 | _fbp | esds.co.in | Used by Facebook (Meta) to identify and target users with relevant advertisements via the Facebook Ads platform. | HTTP | 3 Months |
| 3 | _gcl_au | esds.co.in | Used by Google AdSense to assess and optimise advertisement efficiency across websites using Google's advertising services. | HTTP | 3 Months |
| 4 | ads/ga-audiences | google.com | Used by Google Ads (AdWords) to re-engage users likely to convert based on their online behaviour across websites. | Pixel | Session |
| 5 | dtSa | gartner.com | Collects data on navigation and behavioural patterns to generate statistical reports and heatmaps for website optimisation. | HTML | Session |
| 6 | IDE | doubleclick.net | Used by Google DoubleClick to register, report, and target advertisements based on user interaction with advertiser ads. | HTTP | 1 Year |
| 7 | NID | google.com | Registers a unique identifier for returning users to enable delivery of targeted advertisements based on browsing history. | HTTP | 6 Months |
| 8 | pagead/1p-conversion/# | google.com | Tracks advertisement conversion events to measure the effectiveness of Google Ads campaigns. | Pixel | Session |
| 9 | pagead/1p-user-list/# | google.com | Tracks user interest in products or events across websites to enable remarketing and referral fee measurement. | Pixel | Session |
| 10 | pagead/landing | google.com | Collects visitor behaviour data from multiple websites to serve relevant advertisements and limit ad repetition. | Pixel | Session |
| 11 | tr | facebook.com | Used by Facebook (Meta) to deliver targeted advertising products, including real-time bidding by third-party advertisers. | Pixel | Session |
| 12 | VISITOR_INFO1_LIVE | youtube.com | Estimates the bandwidth of users on pages with embedded YouTube videos for optimised video streaming. | HTTP | 179 Days |
| 13 | YSC | youtube.com | Registers a unique session identifier to track statistics on YouTube videos viewed by the user. | HTTP | Session |
| 14 | yt.innertube::nextId | youtube.com | Stores a counter for YouTube API requests made during the session. | HTML | Until browser data cleared |
| 15 | yt.innertube::requests | youtube.com | Logs YouTube API request data for the session to support embedded video functionality. | HTML | Until browser data cleared |
| 16 | ytidb::LAST_RESULT_ENTRY_KEY | youtube.com | Stores user video player preferences for embedded YouTube videos. | HTML | Until browser data cleared |
| 17 | yt-remote-cast-available | youtube.com | Stores the user's YouTube cast (Chromecast/TV) availability preference. | HTML | Session |
| 18 | yt-remote-cast-installed | youtube.com | Records whether the user has a YouTube-compatible cast device installed. | HTML | Session |
| 19 | yt-remote-connected-devices | youtube.com | Stores the user's connected devices for YouTube video player preferences. | HTML | Until browser data cleared |
| 20 | yt-remote-device-id | youtube.com | Assigns a unique identifier to the user's device for YouTube player personalisation. | HTML | Until browser data cleared |
| 21 | yt-remote-fast-check-period | youtube.com | Stores a timing preference related to YouTube player fast-check intervals. | HTML | Session |
| 22 | yt-remote-session-app | youtube.com | Stores the YouTube session application preference for embedded video players. | HTML | Session |
| 23 | yt-remote-session-name | youtube.com | Stores the name of the active YouTube session for embedded video player functionality. | HTML | Session |
5.4 Functional Cookies
Functional cookies support enhanced website features and personalisation, including the ESDS support portal and integrated third-party performance monitoring services. These cookies do not track users across external websites. These cookies are set only with the user's prior consent.
Note: Cookies previously listed as 'Unclassified' have been reviewed, classified, and incorporated into the appropriate category above. Any cookies whose purpose could not be verified have been removed from this Policy and disabled on the Website.
| Sr. No. | Cookie Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|---|
| 1 | SWIFT_client | support.esds.co.in | Identifies the client's browser across sessions for ESDS's support portal to enable persistent login and service tracking. | HTTP | 6 Days |
| 2 | SWIFT_sessionid80 | support.esds.co.in | Maintains the user's active session on the ESDS support portal. | HTTP | Session |
| 3 | SWIFT_visitor | support.esds.co.in | Assigns a unique identifier to visitors on the ESDS support portal to personalise and track support interactions. | HTTP | 6 Days |
| 4 | SWIFT_visitorsession | support.esds.co.in | Tracks the visitor's current session on the ESDS support portal. | HTTP | Session |
| 5 | route-gcrowd-fe-prod | gartner.com | Manages load balancing across Gartner's front-end servers integrated on the ESDS website. | HTTP | Session |
| 6 | ruxitagentjs_Store | gartner.com | Stores configuration data for Gartner's real-user monitoring agent (Dynatrace/Ruxit) used for website performance analytics. | HTML | Until browser data cleared |
6. Third-Party Cookies and Cross-Border Data Transfers
6.1 Several cookies listed in this Policy are set by third-party providers including Google LLC, Meta Platforms Inc. (Facebook), YouTube LLC, Quora Inc., Gartner Inc., and DoubleClick. ESDS does not control the cookies placed by these third parties and is not responsible for the content of their privacy policies.
6.2 Users are encouraged to review the privacy and cookie policies of the following third parties:
- Google / YouTube: https://policies.google.com/privacy
- Facebook / Meta: https://www.facebook.com/policy/cookies/
- Gartner Inc.: https://www.gartner.com/en/about/policies/privacy
- Quora Inc.: https://www.quora.com/about/privacy
6.3 Cross-Border Data Transfers: Certain cookies set by the third-party providers listed above result in the transfer of personal data to servers located outside India, including in the United States of America and other jurisdictions. ESDS takes reasonable steps to ensure that such transfers are subject to adequate data protection standards in accordance with applicable Indian law, including the DPDPA 2023, and that the third-party providers have appropriate safeguards in place.
7. Data Retention
7.1 Personal data collected through cookies shall be retained only for the period necessary to fulfil the purpose for which it was collected, as indicated in the cookie tables in Clause 5, or as required by applicable law.
7.2 Session cookies are automatically deleted when the user closes their browser. Persistent cookies are retained for the duration indicated in the expiry column of the respective cookie table.
7.3 Users may request deletion of their personal data collected via cookies by submitting a written request to ESDS at [email protected]. ESDS shall respond and process such requests within 30 (thirty) days in accordance with the DPDPA 2023.
8. How to Manage and Disable Cookies
8.1 Cookie Preference Centre: Users may review and update their cookie preferences at any time by visiting the Cookie Preference Centre at [Cookie Preference URL].
8.2 Browser Settings: In addition to the Cookie Preference Centre, users may control, disable, or delete cookies through their browser settings. Instructions for the major browsers are available at the following links:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Apple Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Please Note: Disabling or deleting Necessary cookies may impair the functionality of the Website and prevent access to certain features. ESDS shall not be liable for any degradation in Website performance resulting from a user's choice to disable cookies.
9. Rights of Data Principals
As a data principal (user) under the Digital Personal Data Protection Act, 2023, you have the following rights in relation to personal data collected via cookies:
- Right to Access: You have the right to obtain information about the personal data collected about you through cookies and how it is being processed.
- Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data collected through cookies.
- Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ESDS's legal obligations.
- Right to Withdraw Consent: You have the right to withdraw consent for non-essential cookies at any time without affecting the lawfulness of prior processing.
- Right to Grievance Redressal: You have the right to raise a grievance with the ESDS Data Protection Officer as set out in Clause 10.
To exercise any of the above rights, please submit a written request to [email protected]. ESDS shall acknowledge and respond within 30 (thirty) days of receipt.
10. Data Protection Officer & Grievance Redressal
ESDS has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection law. For any queries, complaints, or requests relating to cookies or personal data, please contact:
Name: [Name of DPO]
Designation: Data Protection Officer
Email: [email protected]
Address: ESDS Software Solution Limited, [Registered Office Address]
Response Time: Within 30 (thirty) working days of receipt of the grievance.
In the event that the grievance is not resolved to the user's satisfaction, the user may escalate the matter to the Data Protection Board of India as constituted under the DPDPA 2023.
11. Children's Data
The Website is not directed at or intended for use by children below the age of 18 (eighteen) years. ESDS does not knowingly collect personal data from minors through cookies or any other means. If ESDS becomes aware that personal data of a minor has been collected without verifiable parental consent, it shall take immediate steps to delete such data.
If you believe that a minor has submitted personal data on the Website, please notify ESDS immediately at [email protected].
12. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts at Nashik, Maharashtra, India.
13. Amendments to This Policy
13.1 ESDS reserves the right to amend or update this Cookie Policy at any time to reflect changes in applicable law, technology, or business practice. Material changes shall be communicated to users via a prominent notice on the Website at least 15 (fifteen) days prior to the effective date of such changes.
13.2 Continued use of the Website following the effective date of any amendment shall constitute acceptance of the revised Policy. The current version of this Policy shall always be accessible on the Website.
14. Severability
If any provision of this Policy is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed from this Policy without affecting the validity or enforceability of the remaining provisions.
