Platform Support

Brief Background

Summary: The Platform Support Admin manages and maintains the platform layer including hypervisor, ensuring the optimal performance and availability of virtualized environments. This role is critical in supporting the company’s infrastructure and application workloads.

What the Role needs to Achieve

• Manage and administer hypervisors that virtualize hardware resources.

ROLES AND RESPONSIBILITIES

• Cloud Stack Deployment & Configuration: Deploy and configure all layers of the cloud platform stack—including orchestration, virtualization, and storage components—ensuring seamless integration and scalability.
• Hypervisor Management: Install, configure, and maintain hypervisors, including provisioning and tuning of virtual machines and underlying compute resources.
• Network Design & Implementation: Design and configure virtual and physical networking components to support multi-tenant cloud infrastructure, including VLANs, bridges, virtual switches, and firewalls.
• Platform Optimization & Tuning: Continuously tune performance across the platform stack—compute, network, and storage—to maximize efficiency, reliability, and responsiveness.
• Monitoring, Troubleshooting & Bug Identification: Monitor platform health and resource utilization. Proactively identify and resolve issues, including isolating bugs in infrastructure components and collaborating with development/engineering teams for resolution.
• Security & Patch Management: Implement and manage patching across all components of the platform stack to ensure security, stability, and compliance.
• User Enablement & Training: Serve as the first point of contact for platform users. Provide onboarding, documentation, and training to ensure smooth adoption and self-service usage of the platform.
• Documentation & Knowledge Management: Maintain clear and comprehensive documentation for all configurations, operational procedures, known issues, and troubleshooting guides.

ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED

• Proficiency with virtualization platforms such as VMware vSphere, Microsoft Hyper-V, or KVM.
• Experience with hypervisor management tools (e.g., vCenter, SCVMM, virsh, oVirt).
• Strong understanding of networking, storage, and security principles in virtualized infrastructures.
• Solid system administration skills in Linux and/or Windows operating systems.
• Strong proficiency in data structures and algorithms, with a genuine passion for programming (preferably in Python or Go).
• Familiarity with infrastructure automation and scripting for operational efficiency.
• Excellent analytical, troubleshooting, and communication skills.

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field.

EXPERIENCE

•  3+ years of hands-on experience managing and administering hypervisors in a production environment.