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WHMCS - Setting different signatures for each department

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  • WHMCS - Setting different signatures for each department

    Hello!

    We are using WHMCS, but we have several departments where we need to manage customer queries. Many managers share several departments, and here comes the problem: whatever the department has to respond, always leaves them the same signature. Do you know if there is a module, plugin or a way of doing that when an administrator responds from a department with a different signature.

    Thank you!

  • Aiden
    replied
    Thank you very much for helping me to fix the problem.

    Leave a comment:


  • Christopher
    replied
    You have to add the variable like this :

    {$ department}

    Leave a comment:


  • Aiden
    replied
    Thank you very much for help, but cannot see dpto.

    Leave a comment:


  • Christopher
    replied
    Set this variable {$ LANG.supportticketsstaff}

    Hope this helps.

    Leave a comment:


  • Aiden
    replied
    Thanks but what would be the text for "employee"?

    Leave a comment:


  • Christopher
    replied
    viewticket.tpl

    Leave a comment:


  • Aiden
    replied
    Employee .tpl amending?

    Leave a comment:


  • Christopher
    replied
    You're right, although it is relatively easy to add the department. For example replacing the role or to put it after the name at the top of the ticket.

    Leave a comment:


  • Aiden
    replied
    Tried this already. In the e-mail it looks very well but in the client area, it is not reflected the: Department: {$ ticket_department}

    Leave a comment:


  • Christopher
    replied
    It can be done as follows:

    1) in the user's signature, put only the name

    2) You need to edit the Email Templates related to ticket (Opened, Opened by Admin and Ticket Reply). Here you add the custom field {$ ticket_department} just after the {$ ticket_message}. be something like:

    } {$ ticket_message
    Department: $ ticket_department} {
    ---------------------------------------- ------
    ticket ID: # {$ ticket_id}
    Subject: {$ ticket_subject}
    Status: {$ ticket_status}
    View ticket: $ ticket_link} {
    ----------------- -----------------------------

    Once the ticket is processing, the recipient would see like this:

    Text ticket, Aiden Strong Department: Support ----------------------------------------- ----- Ticket ID: # 1234565 Subject: It does not work anythin! Status: Open View Ticket: http: // ww ...

    I hope this works! Ah! and yes, temptation to put the field in the {$ ticket_department} directly in the firm, in principle does not work.

    Leave a comment:


  • Aiden
    replied
    Each user has his own signature, besides that, when they answer for other department, the signature needs to be switched likewise.

    Leave a comment:


  • James
    replied
    I think it refers case to case where a member belonging to different departments and depending from which department responds, you load a different signature every time.

    Leave a comment:


  • Mason
    replied
    Each staff can put their own signature in WHMCH. Its not that hard.

    Leave a comment:

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