WHMCS - Setting different signatures for each department

[Aiden]

Hello!

We are using WHMCS, but we have several departments where we need to manage customer queries. Many managers share several departments, and here comes the problem: whatever the department has to respond, always leaves them the same signature. Do you know if there is a module, plugin or a way of doing that when an administrator responds from a department with a different signature.

Thank you!

[Aiden]

Thank you very much for helping me to fix the problem.

[Christopher]

You have to add the variable like this :

{$ department}

[Aiden]

Thank you very much for help, but cannot see dpto.

[Christopher]

Set this variable {$ LANG.supportticketsstaff}

Hope this helps.

[Aiden]

Thanks but what would be the text for "employee"?

[Christopher]

viewticket.tpl

[Aiden]

Employee .tpl amending?

[Christopher]

You're right, although it is relatively easy to add the department. For example replacing the role or to put it after the name at the top of the ticket.

[Aiden]

Tried this already. In the e-mail it looks very well but in the client area, it is not reflected the: Department: {$ ticket_department}

[Christopher]

It can be done as follows:

1) in the user's signature, put only the name

2) You need to edit the Email Templates related to ticket (Opened, Opened by Admin and Ticket Reply). Here you add the custom field {$ ticket_department} just after the {$ ticket_message}. be something like:

} {$ ticket_message
Department: $ ticket_department} {
---------------------------------------- ------
ticket ID: # {$ ticket_id}
Subject: {$ ticket_subject}
Status: {$ ticket_status}
View ticket: $ ticket_link} {
----------------- -----------------------------

Once the ticket is processing, the recipient would see like this:

Text ticket, Aiden Strong Department: Support ----------------------------------------- ----- Ticket ID: # 1234565 Subject: It does not work anythin! Status: Open View Ticket: http: // ww ...

I hope this works! Ah! and yes, temptation to put the field in the {$ ticket_department} directly in the firm, in principle does not work.

[Aiden]

Each user has his own signature, besides that, when they answer for other department, the signature needs to be switched likewise.

[James]

I think it refers case to case where a member belonging to different departments and depending from which department responds, you load a different signature every time.

[Mason]

Each staff can put their own signature in WHMCH. Its not that hard.