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WHMCS - Setting different signatures for each department

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  • WHMCS - Setting different signatures for each department

    Hello!

    We are using WHMCS, but we have several departments where we need to manage customer queries. Many managers share several departments, and here comes the problem: whatever the department has to respond, always leaves them the same signature. Do you know if there is a module, plugin or a way of doing that when an administrator responds from a department with a different signature.

    Thank you!

  • #2
    Each staff can put their own signature in WHMCH. Its not that hard.

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    • #3
      I think it refers case to case where a member belonging to different departments and depending from which department responds, you load a different signature every time.
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      • #4
        Each user has his own signature, besides that, when they answer for other department, the signature needs to be switched likewise.

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        • #5
          It can be done as follows:

          1) in the user's signature, put only the name

          2) You need to edit the Email Templates related to ticket (Opened, Opened by Admin and Ticket Reply). Here you add the custom field {$ ticket_department} just after the {$ ticket_message}. be something like:

          } {$ ticket_message
          Department: $ ticket_department} {
          ---------------------------------------- ------
          ticket ID: # {$ ticket_id}
          Subject: {$ ticket_subject}
          Status: {$ ticket_status}
          View ticket: $ ticket_link} {
          ----------------- -----------------------------

          Once the ticket is processing, the recipient would see like this:

          Text ticket, Aiden Strong Department: Support ----------------------------------------- ----- Ticket ID: # 1234565 Subject: It does not work anythin! Status: Open View Ticket: http: // ww ...

          I hope this works! Ah! and yes, temptation to put the field in the {$ ticket_department} directly in the firm, in principle does not work.
          Christopher

          sap hosting partner | online malware scanner for website | tier iv data center mumbai | powerful dedicated servers online

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          • #6
            Tried this already. In the e-mail it looks very well but in the client area, it is not reflected the: Department: {$ ticket_department}

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            • #7
              You're right, although it is relatively easy to add the department. For example replacing the role or to put it after the name at the top of the ticket.
              Christopher

              sap hosting partner | online malware scanner for website | tier iv data center mumbai | powerful dedicated servers online

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              • #8
                Employee .tpl amending?

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                • #9
                  viewticket.tpl
                  Christopher

                  sap hosting partner | online malware scanner for website | tier iv data center mumbai | powerful dedicated servers online

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                  • #10
                    Thanks but what would be the text for "employee"?

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                    • #11
                      Set this variable {$ LANG.supportticketsstaff}

                      Hope this helps.
                      Christopher

                      sap hosting partner | online malware scanner for website | tier iv data center mumbai | powerful dedicated servers online

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                      • #12
                        Thank you very much for help, but cannot see dpto.

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                        • #13
                          You have to add the variable like this :

                          {$ department}
                          Christopher

                          sap hosting partner | online malware scanner for website | tier iv data center mumbai | powerful dedicated servers online

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                          • #14
                            Thank you very much for helping me to fix the problem.

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