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Increase in latency due to SMW4 outage

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  • Increase in latency due to SMW4 outage

    Hi,

    This is to inform ESDS customers that, IP backbone capacity of multiple upstream providers of ESDS has been impacted due to fault in South East Asia–Middle East–Western Europe 4 (SMW4) submarine fiber communication system outage. The network team has been consistently working in order to resolve this issue.

    To meet the backbone requirements our service providers has arranged alternate capacity to reroute our international traffic. Because of this outage and traffic re-routing, few of our customers may face latency problem. Specifically, traffic coming from US East Coast, US West Coast, Europe, and East Asia may find latency. The work is in progress and expected to get completed by 6PM today.

    We apologize for the inconvenience may caused to you and would keep you updated on further developments.

    Regards,
    NOC Administrator

  • #2
    Hi,

    This is to inform ESDS customers that our service providers have routed traffic from different path. Now latency is normal to US East Coast, US West Coast, Europe, and East Asia region. However, submarine cable issue is still going on and service providers are coordinating with cable consortium to resolve this issue. Progressive update will be provided by tomorrow morning.

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    • #3
      Hi,

      This is to inform ESDS customers that partial traffic has been restored and our service provider's teams are working to restore the rest of the traffic. Next progressive update will be provided by tonight.

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      • #4
        Hi,

        This is to inform ESDS customers that partial traffic has been restored and our service provider's teams are working to restore the rest of the traffic. As per update from cable consortium, the entire affected undersea cable system should be restored by 10th April. We may see intermediate spikes in latency till 10th April. We apologize for inconvenience caused.

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