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LINUX L1 Tech Associate/Executive

LINUX L1 Tech Associate/Executive

  • Required Educational Qualification :
    BE (Computer/ IT) /MCA/MCM/MCS, BCS, BSc, Diploma in computers, Computer course RHCE, Linux Courses
  • Work Type :
    Full Time
  • Work Experience (in Years):
    2+ years
  • Job Location :
    Nasik
Job Description:
• Front line support via live chat & telephones.  
• Troubleshooting a variety of technical & non-technical issues of customers with regards to their web hosting plans & services. 
• Providing technical support for Level I issues via helpdesk & the telephone. 
• To monitor and audit shared servers. 
• Server setup which includes vps, VM, Vlite and Dedicated servers. 
• Monitoring servers for stability & taking both proactive & reactive measures to correct & prevent issues. 
• Providing fellow system administrators & support representatives with technical support & guidance. 
• Assisting clients in transferring accounts to ours servers. 
• Installing, configuring, & maintaining services such as Apache, MySQL, & Exim on servers.
Desired Skills & Experience:
• Knowledge of basics and fundamentals of Linux/control panel. 
• Good hands on Linux Shell commands 
• Knowledge of r1soft and FTP backups. 
• Knowledge of Virtuozzo, VMware  servers. 
• Upgrade self knowledge with updated technologies. 
• The ability to work both in team and also perform independently. 
• Customer support skills, confidence and positive attitude. 
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