Technical understanding of the kind of order received, preparing a plan of action to complete the delivery, hosting an internal meeting to discuss the ownerships of the tasks involved, successfully delivering the setup in stipulated time.
Map ESDS solutions to the customer’s unique business and technical requirements to ensure strategic long term value
Agility: respond to the needs of your customers with confidence and ease. Providing alternatives and solutions when needed.
Provide project leadership, coordination and architectural guidance to fulfil customer demands. Suggest alternatives wherever required.
Maintain high-level technical knowledge of core ESDS solutions and future product direction.
Provide clear and constructive product feedback to ESDS product management teams based on customer use-cases and requirements.
Desired Skills & Experience:
You must be agile and able to adjust quickly to many different situations and challenges
Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization)
Must be a fast learner with the ability to explain technical concepts to a variety of audiences
Solid technical background in at least 2 of the following areas: data center infrastructure, operating systems, desktop deployments, mobility, networking, security, system administration and technical architecture; preferably with industry certifications
Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels.
Willing to travel all over India.
Bachelor’s degree preferred or demonstrated equivalent experience.
Minimum 1-year experience in handling domestic clients technically on phone and in person.