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Service Delivery (Domestic)

  • Required Educational Qualification :
    B.E/B.Tech (IT, Computers), Any Graduate
  • Certifications :
    Certificates - MCSE/ CCNA/ CCNP
  • Work Type :
    Permanent
  • Work Experience (in Years):
    3+ years of experience
  • Job Location :
    Nasik
Job Description:

Responsibilities

  • Technical understanding of the kind of order received, preparing a plan of action to complete the delivery, hosting an internal meeting to discuss the ownerships of the tasks involved, successfully delivering the setup in stipulated time.
  • Map ESDS solutions to the customer’s unique business and technical requirements to ensure strategic long term value
  • Agility: respond to the needs of your customers with confidence and ease. Providing alternatives and solutions when needed.
  • Provide project leadership, coordination and architectural guidance to fulfil customer demands. Suggest alternatives wherever required.
  • Maintain high-level technical knowledge of core ESDS solutions and future product direction.
  • Provide clear and constructive product feedback to ESDS product management teams based on customer use-cases and requirements.
Desired Skills & Experience:

Desired Skills

  • You must be agile and able to adjust quickly to many different situations and challenges
  • Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with a management consulting, IT vendor or professional services organization)
  • Must be a fast learner with the ability to explain technical concepts to a variety of audiences
  • Solid technical background in at least 2 of the following areas: data center infrastructure, operating systems, desktop deployments, mobility, networking, security, system administration and technical architecture; preferably with industry certifications
  • Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels.
  • Willing to travel all over India.
  • Bachelor’s degree preferred or demonstrated equivalent experience.
  • Minimum 1-year experience in handling domestic clients technically on phone and in person.
  • Strong presentation skills.
  • Hands-on with Word, Excel and PowerPoint.
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