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L2 Admins (Windows)

You will be part of a team of experienced professionals who work in close integration with clients, focusing on understanding the client's specific needs for each project. The team is required to deliver results on schedule whilst maintaining high customer satisfaction levels.

  • Required Educational Qualification :
    BE/Btech/ME/Mtech - IT & Computers, Any Graduate
  • Certifications :
    Microsoft Windows/VMware certifications.
  • Work Type :
    Permanent
  • Work Experience (in Years):
    5+ years
  • Job Location :
    Nashik
Job Description:
  • Technical expertise to system administrators on Microsoft Windows Server Administration
  • Monitor systems for equipment failure, errors in performance & hardware failures.
  • Monitor system performance to support capacity planning, backup & disaster recovery planning.
  • Apply patches to major subsystems & services, roles, & file system components within Windows Systems environment, perform operating system, & patch testing on all changes prior to installation.
  • Monitor & review system logs & detect & troubleshoot problems. Ability to analyze application & server logs, error interpretation.
  • Create technical documentation for a technical audience.
  • Demonstrate in day-to-day work adherence to security best practices & Technology Services access control & security policies.
  • Establish & maintain suitable resource & performance monitoring on all systems.
  • Provide technical support & customer service directly to customers.
  • Monitoring & responding to alerts from applications & infrastructure systems.
  • Discover & communicate potential service problems by identifying patterns occurring across separate help desk tickets & customer reports.
  • Work efficiently with minimal guidance from Senior or Lead administrators.
  • Deploy, support, & apply necessary configurations for third party web applications.
  • Documenting solution on all issues in an internal knowledge base system to appropriate level of detail.
  • Secure web servers by applying appropriate system access levels.
  • Server maintenance based on updates, data usage, & antivirus requirements.
  • Experience in Microsoft Windows Server Administration AD DC, DNS, DHCP, DFS, WSUS, Group Policy Management etc.
  • Work non-traditional hours & respond to on-call requests to provide 24 x 7 service availability.
  • Provide support for technology projects as required to include OS & application patching, network testing, etc.
  • Responsible for project management and/or execution of special projects in & on premises.
  • Actively contribute to ongoing process improvement, problem resolution & workflow improvements.
  • Participate internal meetings such as attending internal customer transition meetings leading customer support discussions, actively engaging in reviews & reporting.
  • Responsible for training new & existing team members.
  • To assist with regular audits & preparation of audits.
  • The ability to work on your own initiative coordinating the shift, being thorough & accurate in all documentation.
  • Perform security audits & updates on Windows
  • Ability to work independently or with little supervision in a structured, methodical manner.
  • Display a passion for technology & proactively keep up to date with emerging technologies & practices.
  • Ability to capture technical details to write documentation & procedures. Document internal & external correspondence for incident resolution including solutions, procedures & standards
  • Demonstrate experience-identifying issues, troubleshooting, diagnosing, & carrying them through to resolution.
  • Display a passion for technology & proactively keep up to date with emerging technologies & practices.

Candidates with the following will be viewed favorably:

  • Current & Relevant Microsoft Windows/VMware certifications.
Desired Skills & Experience:
  • 5+ Years' relevant experience on a high volume Enterprise Helpdesk or similar support role.
  • Excellent hands on experience Microsoft Windows Servers, Microsoft Hyper-V Virtualization, etc.
  • Proficiency in Microsoft Failover Clustering, MSSQL AlwaysON clustering & its components.
  • Excellent communication skills for direct interaction with internal & external teams.
  • Performing scheduled maintenance & re-structuring tasks designed to improve performance & maximize available resources.
  • Ability to work on multiple incidents & complete simultaneous projects in a timely manner.
  • Excellent analytical & problem solving skills. Understanding of complex information & requirements.
  • Good prioritization skills & be flexible enough to adapt plans.
  • Possessing troubleshooting skills in network connectivity, including LAN, WAN & TCP/IP technology.
  • Server Security Hardening, Antivirus Servers, WSUS/Patch management etc. experience.
  • Well versed with Mail Servers, Database Servers, DNS, etc.
  • Have a strong understanding of incident SLA management & ITIL concepts.
  • Ability to implement automated solutions (PowerShell and/or batch scripting) for the management of web servers
  • Expertise with IIS (7.x/8.x/10.X), ASP.NET application deployment & troubleshooting
  • Proficiency supporting a complex, high volume transactional web server environment
  • Microsoft Windows Server 2016 administration, troubleshooting
  • Strong experience of multi-site high availability design, configuration & administration of Microsoft Windows Server 2016 virtual infrastructure
  • Hyper-V clustering technologies e.g. Failover Clustering, Cluster Shared Storage, Storage Spaces Direct, iSCSI, RDMA
  • Assist in the continual improvement of the infrastructure, network monitoring & alerting systems.
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