< Back to Search Results

L2 Admin (Linux)

You will be part of a team of experienced professionals who work in close integration with clients, focusing on understanding the client's specific needs for each project. The team is required to deliver results on schedule whilst maintaining high customer satisfaction levels.

  • Required Educational Qualification :
    BE/Btech/ME/Mtech - IT & Computers, Any Graduate
  • Certifications :
    RHCE/VMware certifications.
  • Work Type :
    Permanent
  • Work Experience (in Years):
    5+ years
  • Job Location :
    Nashik
Job Description:
  • Advanced troubleshooting in respect to cPanel/Plesk panel related issues.
  • Perform security audits and updates on Linux servers.
  • Troubleshooting a variety of technical & non-technical issues customers are having with their web hosting plans & services.
  • Providing technical support for Level II issues via helpdesk & over calls.
  • Monitoring servers for stability & taking both proactive & reactive measures to correct & prevent issues.
  • Providing fellow system administrators & support representatives with technical support & guidance.
  • Assisting clients in transferring accounts to ours servers.
  • Installing, configuring, & maintaining services such as Apache, MySQL, & Exim on servers
  • Must be comfortable with CLI, and perform a major task using CLI.
  • Provide technical support and customer service directly to customers.
  • Monitoring and responding to alerts from applications and infrastructure systems.
  • Discover and communicate potential service problems by identifying patterns occurring across separate help desk tickets and customer reports.
  • Advanced knowledge of cPanel/WHM control panel.
  • Advanced knowledge of the Linux operating system.
  • Knowledge of bash & Perl shell scripting.
  • Advanced knowledge of Exim, Apache, DNS & MySQL.
  • Flexible schedule. Be able to work independently, unsupervised and manage their own time, tasks and responsibilities.
  • Be comfortable dealing with large enterprise clients.
  • Demonstrate experience identifying issues, troubleshooting, diagnosing, and carrying them through to resolution.
  • Performing scheduled maintenance & re-structuring tasks designed to improve performance & maximize available resources.
  • Possessing troubleshooting skills in network connectivity, including LAN, WAN & TCP/IP technology.
  • Server Security Hardening, Patch management etc. experience.
  • Well versed with Mail Servers, Database Servers, DNS, etc.
  • Have a strong understanding of incident SLA management & ITIL concepts.
  • Proficiency supporting a complex, high volume transactional web server environment
  • Assist in the continual improvement of the infrastructure, network monitoring & alerting systems.
  • Technical expertise to system administrators on Linux Server Administration
  • Monitor systems for equipment failure, errors in performance & hardware failures.
  • Monitor system performance to support capacity planning, backup & disaster recovery planning.
  • Apply patches to major subsystems & services, roles, & file system components within Linux Systems environment, perform operating system, & patch testing on all changes prior to installation.
  • Monitor & review system logs & detect & troubleshoot problems. Ability to analyze application & server logs, error interpretation.
  • Create technical documentation for a technical audience.
  • Demonstrate in day-to-day work adherence to security best practices & Technology Services access control & security policies.
  • Establish & maintain suitable resource & performance monitoring on all systems.
  • Provide technical support & customer service directly to customers.
  • Monitoring & responding to alerts from applications & infrastructure systems.
  • Discover & communicate potential service problems by identifying patterns occurring across separate help desk tickets & customer reports.
  • Work efficiently with minimal guidance from Senior or Lead administrators.
  • Deploy, support, & apply necessary configurations for third party web applications.
  • Documenting solution on all issues in an internal knowledge base system to appropriate level of detail.
  • Secure web servers by applying appropriate system access levels.
  • Server maintenance based on updates, data usage, & antivirus requirements.
  • Work non-traditional hours & respond to on-call requests to provide 24 x 7 service availability.
  • Provide support for technology projects as required to include OS & application patching, network testing, etc.
  • Responsible for project management and/or execution of special projects in & on premises.
  • Actively contribute to ongoing process improvement, problem resolution & workflow improvements.
  • Participate internal meetings such as attending internal customer transition meetings leading customer support discussions, actively engaging in reviews & reporting.
  • Responsible for training new & existing team members.
  • To assist with regular audits & preparation of audits.
  • The ability to work on your own initiative coordinating the shift, being thorough & accurate in all documentation.
  • Perform security audits & updates on Linux.
  • Ability to work independently or with little supervision in a structured, methodical manner.
  • Display a passion for technology & proactively keep up to date with emerging technologies & practices.
  • Ability to capture technical details to write documentation & procedures. Document internal & external correspondence for incident resolution including solutions, procedures & standards
  • Demonstrate experience-identifying issues, troubleshooting, diagnosing, & carrying them through to resolution.
  • Display a passion for technology & proactively keep up to date with emerging technologies & practices.
Desired Skills & Experience:
  • 5+ Years' relevant experience on a high volume Enterprise Helpdesk or similar support role.
  • Excellent Linux server and Webhosting experience. Proficiency in Xen, VMware and Linux technologies.
  • Performing miscellaneous job-related duties as assigned.
  • Expected to train other employees in the use of advanced programs.
  • Work efficiently with minimal guidance from Senior or Lead administrators.
  • Be comfortable dealing with large enterprise clients.
  • Display a passion for technology and proactively keep up to date with emerging technologies and practices.
  • Excellent communication skills for direct interaction with internal & external teams.
  • Ability to work on multiple incidents & complete simultaneous projects in a timely manner.
  • Excellent analytical & problem solving skills. Understanding of complex information & requirements.
  • Good prioritization skills & be flexible enough to adapt plans.
Videos
1