{"id":6839,"date":"2016-02-11T07:35:45","date_gmt":"2016-02-11T07:35:45","guid":{"rendered":"http:\/\/www.esds.co.in\/blog\/?p=6839"},"modified":"2018-05-14T11:11:31","modified_gmt":"2018-05-14T11:11:31","slug":"analyzing-the-sap-cec-suite","status":"publish","type":"post","link":"https:\/\/www.esds.co.in\/blog\/analyzing-the-sap-cec-suite\/","title":{"rendered":"Analyzing the SAP CEC Suite"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6841\" src=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2016\/02\/SAP-CEC-suite.png\" alt=\"SAP CEC suite\" width=\"674\" height=\"400\" srcset=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2016\/02\/SAP-CEC-suite.png 674w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2016\/02\/SAP-CEC-suite-300x178.png 300w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2016\/02\/SAP-CEC-suite-660x392.png 660w\" sizes=\"auto, (max-width: 674px) 100vw, 674px\" \/><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.esds.co.in\/blog\/analyzing-the-sap-cec-suite\/#SAP_CEC_Suite\" >SAP CEC Suite<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.esds.co.in\/blog\/analyzing-the-sap-cec-suite\/#SAP_cloud_for_services\" >SAP cloud for services:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.esds.co.in\/blog\/analyzing-the-sap-cec-suite\/#SAP_Cloud_for_Sales\" >SAP Cloud for Sales:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.esds.co.in\/blog\/analyzing-the-sap-cec-suite\/#SAP_Jam\" >SAP Jam:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.esds.co.in\/blog\/analyzing-the-sap-cec-suite\/#SAP_hybris_MarketingCommerce\" >SAP hybris Marketing\/Commerce:<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"SAP_CEC_Suite\"><\/span><strong>SAP CEC Suite<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>The SAP CEC suite of platforms gives large ventures Omni-channel client engagement instruments to support and improves their business (sales), promotions and client collaboration needs.<\/strong><\/p>\n<p>The SAP customer engagement &amp; commerce (SAP CEC) suite is a complete package of cloud platforms for different modules like CRM, E-commerce, analytics, Sales, Marketing etc. These different client engagement tools support both business-to-business (B2B) and business-to-customer (B2C) engagement procedures. Platforms in the <a href=\"https:\/\/www.esds.co.in\/sap-hana-cloud-hosting\"><strong>SAP<\/strong><\/a> CEC suite are most appropriate for substantial undertakings that need Omni-channel client engagement tools.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"SAP_cloud_for_services\"><\/span><strong>SAP cloud for services:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This platform provides the CRM team with tools such as interaction management, multichannel interactions, incident and task management and customer service reports. Service platforms enable them to create and manage service via email, phone, and web channels by the means of management tools which helps the user to view history of customer\u2019s interactions. Inbound coordination\u2019s amongst the team mates reduces response time and ensures smooth client interactions avoiding downtime due to data search. Real time monitoring of service performance helps in analyzing response time, reports &amp; trends.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"SAP_Cloud_for_Sales\"><\/span><strong>SAP Cloud for Sales:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This platform provides sales team with accounts &amp; leads management, sales performances, predictive analytics, mobile sales &amp; sales analytics &amp; reporting. Data management tool helps user to access customer or lead information and also helps the sale personnel to quickly communicate with colleagues &amp; share information\u2019s or documents within the platform which adheres the sales process. It also helps in tracking sales campaigns and their execution by the means of <a href=\"https:\/\/www.esds.co.in\/sap-hana-cloud-hosting\"><strong>SAP clouds<\/strong><\/a> analytics functions.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"SAP_Jam\"><\/span><strong>SAP Jam:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This social collaboration platform allows user to interact with customers and service personnel\u2019s. Enterprises with social multinational footprints can use SAP jam for enterprise social networking. This tool allows easy &amp; quick access of documents &amp; information which help in smooth flow of work process and increase overall productivity.<\/p>\n<p>Each of the client engagement tools in the SAP CEC suite is accessible as a one of a kind administration, permitting enterprises to pick which benefits best fit their business needs. Every platform is intended to take a shot at today&#8217;s most prominent Web programs, and numerous likewise highlight comparing portable applications accessible for Apple, Android and Windows gadgets.<\/p>\n<p>Every platform in the SAP CEC suite is authorized for every client, every month subscription premise or as a consolidated offering as a major aspect of SAP Cloud for Customer Enterprise Edition.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"SAP_hybris_MarketingCommerce\"><\/span><strong>SAP hybris Marketing\/Commerce:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Merchandising, customer experience management, product information management and order management are the tools provided by hybris commerce ideally the platform is supportive for features services &amp; multi-channel e-commerce which assist the sales team to deal with online &amp; mobile enquiries, enquiries via call center, point of sale, print or social media. Hybris Marketing helps clients all the more proficiently recognize business opportunities and craft an enterprise level marketing plan. It gives tools for client Intel, client outreach, Information administration, advertising division and promoting advancement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The SAP customer engagement &amp; commerce (SAP CEC) suite is a complete package of cloud platforms for different modules like CRM, E-commerce, analytics, Sales, Marketing etc. These different client engagement tools support both business-to-business (B2B) and business-to-customer (B2C) engagement procedures. So let\u2019s dig more to know what lies beneath the SAP CEC Suite.<\/p>\n","protected":false},"author":81,"featured_media":6841,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1143],"tags":[661,1438],"class_list":["post-6839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sap-erp","tag-enlight-cloud","tag-sap-cec-suite"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/posts\/6839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/users\/81"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/comments?post=6839"}],"version-history":[{"count":7,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/posts\/6839\/revisions"}],"predecessor-version":[{"id":8895,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/posts\/6839\/revisions\/8895"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/media\/6841"}],"wp:attachment":[{"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/media?parent=6839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/categories?post=6839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/tags?post=6839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}