{"id":10865,"date":"2019-09-24T07:08:36","date_gmt":"2019-09-24T07:08:36","guid":{"rendered":"http:\/\/www.esds.co.in\/blog\/?p=10865"},"modified":"2021-09-13T08:12:14","modified_gmt":"2021-09-13T08:12:14","slug":"how-ai-is-taking-over-the-indian-online-food-delivery-industry","status":"publish","type":"post","link":"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/","title":{"rendered":"How AI is Taking Over the Indian Online Food Delivery Industry"},"content":{"rendered":"<p><\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#Case_Discussed_The_Swiggy_Growth_Saga_in_India\" >Case Discussed: The Swiggy Growth Saga in\nIndia<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#How_Swiggy_Uses_AI\" >How Swiggy Uses AI<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#Online_Food_Delivery_Market_in_India\" >Online Food Delivery Market in India<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#Use_Cases_of_AI_in_Food_Delivery\" >Use Cases of AI in Food Delivery<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#1_Efficient_Planning\" >1. Efficient Planning<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#2_Forecasting_Demands\" >2. Forecasting Demands<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#3_Optimization_Based_on_Data_Insights\" >3. Optimization Based on Data Insights<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#4_Shift_in_Technology\" >4. Shift in Technology<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#5_Going_Beyond_Traditional_Services\" >5. Going Beyond Traditional Services<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/#Future_of_AI_in_India\" >Future of AI in India<\/a><\/li><\/ul><\/nav><\/div>\n<p style=\"text-align: justify;\">Online food delivery is a rising and prominent trend in<br>\nIndia now. Food delivery platforms such as Zomato and Swiggy have extended<br>\ntheir user base at an exponential rate. An online study states that the food<br>\ndelivery market in India can be expected to grow to $4 billion in the year<br>\n2020. Driving motivation from this growth, online food delivery companies are<br>\nlooking to go for artificial intelligence for improving customer experiences.<\/p>\n<p><\/p>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Case_Discussed_The_Swiggy_Growth_Saga_in_India\"><\/span><strong>Case Discussed: The Swiggy Growth Saga in\nIndia<\/strong><strong><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<p style=\"text-align: justify;\">Over the past 2 years, Swiggy has witnessed tremendous overall growth. The number of interactions (consumers, riders &amp; restaurants) has grown from <strong>2 billion in October 2017<\/strong> to <strong>40 billion in January 2019<\/strong>. In the same period, the number of restaurants that Swiggy serves has grown from <strong>12,000 to more than 55,000<\/strong>. The food-delivery staff also grew from <strong>15,000 to 120,000<\/strong> in the same duration. All these growth numbers depict just one thing- the company is now looking beyond human interactions to match up the pace in the industry.&nbsp; It has already started investing in technologies like AI for helping their systems to keep up with industry at this rapid growth rate. This Bengaluru-based firm is also looking forward to intensify the data repository and this can be credited to the mushrooming growth in the number of interactions carried out.<\/p>\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"884\" height=\"563\" src=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/111-1.png\" alt=\"\" class=\"wp-image-10870\" srcset=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/111-1.png 884w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/111-1-150x96.png 150w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/111-1-300x191.png 300w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/111-1-660x420.png 660w\" sizes=\"auto, (max-width: 884px) 100vw, 884px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Swiggy_Uses_AI\"><\/span><strong>How Swiggy Uses AI<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<p style=\"text-align: justify;\">AI is helping Swiggy to distinguish between vegetarian and non-vegetarian dishes. The use of natural language processing (NLP) is helping the firm to serve wider geographic boundaries without considering any linguistic barriers. This helps the firm to search by using some popular terms that the customers might use for obtaining accurate results. AI also gives Swiggy a customized interface for their customers based on their specific needs or likes.<\/p>\n<p style=\"text-align: justify;\">On the restaurant end, Swiggy is using AI for a time-series based demand driven by a prediction model that can help its partners to plan way ahead of the incoming demands. <strong><a href=\"https:\/\/esds.co.in\/artificial-intelligence\">Artificial Intelligence<\/a><\/strong> is also helping Swiggy for ensuring that they provide a highly accurate delivery to their customers and meet the promises made in an effective and efficient way.<\/p>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Online_Food_Delivery_Market_in_India\"><\/span><strong>Online Food Delivery Market in India<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<p style=\"text-align: justify;\">Based on the study done by a business consultancy firm, the online food delivery market in India is poised for a growth of over <strong>CAGR 16%<\/strong>. It is expected to be valued at <strong>$17.02 billion by 2023.<\/strong> According to the study, a major portion of the respondents tend to order food online due to the promotional offers and rebates they receive in return. Other reasons for ordering food online include- the convenience that is offered along with the diversified number of cuisines that are available on a single platform.&nbsp; It also stated that Bengaluru is the city with the highest number of orders placed online. The study concluded that an increased number of logistics providers has provided the food delivery companies to optimize their fleet and reduce delivery time. The online food delivery platforms are now more focused on acquisitions and thus they are collaborating with the logistic companies for delivering their managed delivery operations in a dedicated sector.<\/p>\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/222-1.png\" alt=\"\" class=\"wp-image-10871\" width=\"580\" height=\"379\" srcset=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/222-1.png 884w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/222-1-150x98.png 150w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/222-1-300x196.png 300w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/222-1-660x432.png 660w\" sizes=\"auto, (max-width: 580px) 100vw, 580px\" \/><figcaption><strong>Online Food Delivery Users<\/strong> <\/figcaption><\/figure><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"884\" height=\"563\" src=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/333-1.png\" alt=\"\" class=\"wp-image-10872\" srcset=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/333-1.png 884w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/333-1-150x96.png 150w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/333-1-300x191.png 300w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/333-1-660x420.png 660w\" sizes=\"auto, (max-width: 884px) 100vw, 884px\" \/><figcaption><strong><a href=\"https:\/\/www.statista.com\/outlook\/374\/119\/online-food-delivery\/india#market-revenue\">Online Food Delivery Revenue<\/a><\/strong><a href=\"https:\/\/www.statista.com\/outlook\/374\/119\/online-food-delivery\/india#market-revenue\"> <\/a><\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Use_Cases_of_AI_in_Food_Delivery\"><\/span><strong>Use Cases of AI in Food Delivery <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Efficient_Planning\"><\/span><strong>1. Efficient Planning <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p><p style=\"text-align: justify;\">AI gives online food-ordering companies to carry out their planning activities in&nbsp; a more systematic way. Many AI companies in the Indian market have dedicated teams that cater to the fast and emerging food ordering market. There has also been leverage in the planning domain for cases like spikes and dips occurring in the lifecycle of the business. <\/p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Forecasting_Demands\"><\/span>2. <strong>Forecasting Demands<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n<p style=\"text-align: justify;\">In terms of demands, there are a number of companies that are now working on improving their logistics using AI. The food ordering industry is a resource-intensive industry, the delivery and logistics domain remain complex in a similar way. The time of every delivery agent needs to be optimized by selecting the right route for delivery to ensure their constant movement and break time. This efficiency-oriented model can be optimized by the use of AI and Machine Learning technologies.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Optimization_Based_on_Data_Insights\"><\/span>3. <strong>Optimization Based on Data Insights<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n<p style=\"text-align: justify;\">Optimization is not only about providing the best route to the nearest delivery agent, but it is also about optimizing the demand of the user as well. AI is now being leveraged for making better lists for the consumers to select from. Consumers are also assisted in optimizing how they place their orders. This data is being fed again to the algorithm, with many tests running in the background. The food delivery firms are also working closely with <strong><a href=\"https:\/\/esds.co.in\/artificial-intelligence\">AI service provider<\/a><\/strong> companies for ensuring that the firms drive maximum results.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Shift_in_Technology\"><\/span>4. <strong>Shift in Technology<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n<p style=\"text-align: justify;\">On a global scale, the food ordering companies have tied-up with business automation consultants and vendors who can produce the top AI solutions on demand. Food ordering companies are also working with AI development companies for creating a more appealing product than competitors. The food ordering firms also need to watch out for emerging local and global competitors.<\/p>\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_Going_Beyond_Traditional_Services\"><\/span>5. <strong>Going Beyond Traditional Services<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n<p style=\"text-align: justify;\">Many fast-food chains are using AI for enabling a better food ordering experience. This could range from the use of smart voice assistants for ordering food to having a more significant and streamlined web presence. Now the hotels and other food chains are looking to develop their own ordering system that can be optimized using AI for showcasing the most appealing content for their digital presence. By having a voice-enabled AI process for ordering food, the companies are trying to build a new category in the food ordering industry.<strong><br><\/strong><\/p>\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Future_of_AI_in_India\"><\/span><strong>Future of AI in India <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<p style=\"text-align: justify;\">The growth of AI on a global scale can be credited to factors like- the presence of massive data sets, advances in the processing capability with a parallel emergence of GPU, betterment of <strong><a href=\"https:\/\/www.esds.co.in\/enlight-cloud-hosting\">Cloud technology<\/a><\/strong> and the rising sophistication offered by the machine learning and self-improving algorithms. AI now has been an integral part of the consumers for some years now. AI has now become a one-stop solution for all the tech problems.<\/p>\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"884\" height=\"564\" src=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/444-1.png\" alt=\"\" class=\"wp-image-10873\" srcset=\"https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/444-1.png 884w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/444-1-150x96.png 150w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/444-1-300x191.png 300w, https:\/\/www.esds.co.in\/blog\/wp-content\/uploads\/2019\/09\/444-1-660x421.png 660w\" sizes=\"auto, (max-width: 884px) 100vw, 884px\" \/><figcaption><a href=\"https:\/\/www.statista.com\/\"> <\/a><strong><a href=\"https:\/\/www.statista.com\/\">Predicted Growth of Indian AI Market <\/a><\/strong><a href=\"https:\/\/www.statista.com\/\"> <\/a><\/figcaption><\/figure><\/div>\n\n\n<p style=\"text-align: justify;\">According to an estimate by a tech giant, AI holds the potential of adding <strong>15% or $957 billion<\/strong> of present gross value to the Indian economy by the year 2035. India secured the third rank among the G20 countries (in 2016) based on the number of AI-focused startups. This value has increased from 2011 at a CAGR of 86%, which is higher than the global average.<\/p>","protected":false},"excerpt":{"rendered":"<p>Online food delivery is a rising and prominent trend in India now. Food delivery platforms such as Zomato and Swiggy have extended their user base at an exponential rate. An online study states that the food delivery market in India can be expected to grow to $4 billion in the year 2020. Driving motivation from&#8230; <\/p>\n<div class=\"clear\"><\/div>\n<p><a href=\"https:\/\/www.esds.co.in\/blog\/how-ai-is-taking-over-the-indian-online-food-delivery-industry\/\" class=\"gdlr-button small excerpt-read-more\">Read More<\/a><\/p>\n","protected":false},"author":61,"featured_media":12739,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1505],"tags":[1810,2244,1602,2249,2251,2245,2250,2246,2247,2248],"class_list":["post-10865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-ai","tag-ai-in-food-delivery","tag-artificial-intelligence","tag-artificial-intelligence-and-online-food-delivery","tag-food-delivery","tag-food-delivery-industry","tag-online-food-delivery","tag-swiggy","tag-uber-eats","tag-zomato"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/posts\/10865","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/comments?post=10865"}],"version-history":[{"count":6,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/posts\/10865\/revisions"}],"predecessor-version":[{"id":12741,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/posts\/10865\/revisions\/12741"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/media\/12739"}],"wp:attachment":[{"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/media?parent=10865"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/categories?post=10865"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.esds.co.in\/blog\/wp-json\/wp\/v2\/tags?post=10865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}