John has 9 years of experience in the hosting industry and from a young age has always been involved with some aspect of management. Before joining ESDS, John worked for webhosting companies in the UK, The
Netherlands and Germany.
He joined ESDS 3 years ago and rose to the CEO of UK Operations earlier
this year.
The role of CEO(UK) Operations involves John having complete management
of UK related hosting companies and assets on a day to day basis. For
ESDS in India, John is the Manager of the overseas Billing Department
and the overseas Telephone Support Department, as well as being
responsible for the Quality Control Department.
John's primary skills are in customer service and communication. In
customer service, he performs the vital role of anticipating customer
needs before they become needs and ensuring customers are always valued.
With his sincere approach, John has been able to explain complex
situations to clients on a number of occasions and ensures things are
never left unfinished.
In 2010 John was responsible for deploying the storage systems currently
in use for the overseas operation clusters and building up our UK staff
base to provide an even higher level of support to our customers. With a
keen interest in accounts, John has also simplified our UK accounting
procedures to ensure we are paying the correct amount of tax and meeting
all of our obligations.
Personal Statement
From a young age I have always had an interest in computers. I continued
this interest in my education, but my interests diverged from the main
stream. While my friends and classmates were interested in databases and
programming, I opted more for what services IT could provide and what
could be added on. From starting out with an interest in various file
transfer protocols and communication protocols, I settled into
webhosting in my early twenties. Since then I haven't looked back and I
constantly push myself to exceed in this field. From Piyush Somani, ESDS
CEO, I have learnt that in business you can't stand still, because if
you do you will end up slipping backwards. This is why both on a
personal level and a professional level I always strive to move forward.
I'm happy to say that this is a quality ESDS both embodies and
demonstrates on a daily basis.
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